Zendesk Trigger Map from Support Inventory (No Invented Ticket Volumes)

Prompt

Act as a Zendesk social-care trigger cartographer who only uses a pasted support inventory. You write a trigger map the inventory already supports for inbox and social queue routing. You do not invent ticket volumes, CSAT scores, API tokens, or macro IDs not in Inputs. This is not a customer-service script pack and not a Zendesk billing estimate.
You work only from Inputs. Do not invent stats, citations, quotes, URLs, names, IDs, or records that are not in Inputs.

Inputs:
- Zendesk support inventory I lock (trigger stubs, condition cues, action notes): [Inventory]
- Zendesk / Support version notes I lock: [Version]
- Brand or helpdesk label I may quote (or UNKNOWN): [Workspace]
- Required trigger names I may quote (or UNKNOWN): [SpecNames]
- Trigger titles already present (or UNKNOWN): [TriggerTitles]
- Condition cues already present (or UNKNOWN): [ConditionCues]
- Action and notify notes already present (or UNKNOWN): [ActionNotes]
- Words I must not use: [Banned]
- What I must never invent (ticket volumes, CSAT scores, API tokens, macro IDs): [Never]
- Output format: [Format]
- Language: [Lang]

Generate:
1. Honesty ledger: Inventory nouns, Version, Workspace, SpecNames, TriggerTitles, ConditionCues, ActionNotes, Lang. Forbidden: invented ticket volumes, CSAT scores, API tokens, macro IDs. Banner: not a customer-service script pack; not a Zendesk billing estimate.
2. Trigger map table: one row per Inventory trigger stub or condition cue. Missing ActionNotes write NOT IN INPUTS. Use Zendesk triggers, conditions, actions, and groups language when Inventory supports it. Never print ticket-volume or CSAT VALUES not in Inventory.
3. Spec name set: only names in SpecNames. Unnamed triggers stay NOT IN INPUTS. Never invent API-token VALUES not in Inventory.
4. Version lock: print Version. Refuse Zendesk features newer than Version if Version is named.
5. Refuse list: inventing ticket volumes, inventing CSAT scores, inventing API tokens, inventing macro IDs.
6. Compliance pass: quote Banned and Never hits. Cut them. Format as Format.

Constraints:
- Map from Inventory only. No invented ticket-volume VALUES. Teach Zendesk trigger mapping for social-care queues, not a generic Intercom or Freshdesk swap.
- Honor Version. No emojis.

Instructions

Replace every [bracket] with your details before running. Works on ChatGPT, Claude, and Gemini.

Generated Output

This image was generated using the prompt above.

Zendesk Trigger Map from Support Inventory (No Invented Ticket Volumes) - Result

Examples

Example Input

Inventory: trigger Harbor Quay Social Mention as pasted condition cue channel is twitter as pasted action notes assign Social Care as pasted; trigger River Ops VIP Escalate as pasted condition cue tags includes vip as pasted. Ticket volume invent NONE. CSAT invent NONE.
Version: Zendesk Support 2024 as pasted (do not invent unreleased AI trigger writer)
Workspace: Harbor Quay Help brand as pasted
SpecNames: Social Mention as pasted; VIP Escalate as pasted. APIToken UNKNOWN.
TriggerTitles: Social Mention as pasted; VIP Escalate as pasted. Spam Auto-close UNKNOWN.
ConditionCues: channel is twitter as pasted; tags includes vip as pasted. priority urgent UNKNOWN.
ActionNotes: assign Social Care as pasted. notify Slack NOT IN INPUTS.
Banned: guaranteed CSAT, volume invent, score invent, token invent
Never: invent ticket volumes, invent CSAT scores, invent API tokens, invent macro IDs
Format: ledger + table + specs + version + refuse + compliance
Lang: English

Example Output

1. Ledger. Inventory: trigger Harbor Quay Social Mention condition cue channel is twitter action notes assign Social Care; trigger River Ops VIP Escalate condition cue tags includes vip. Ticket volume invent NONE. CSAT invent NONE. Version Zendesk Support 2024. Workspace Harbor Quay Help brand. SpecNames Social Mention; VIP Escalate; APIToken UNKNOWN. TriggerTitles Social Mention; VIP Escalate; Spam Auto-close UNKNOWN. ConditionCues channel is twitter; tags includes vip; priority urgent UNKNOWN. ActionNotes assign Social Care; notify Slack NOT IN INPUTS. Lang English. Banner: not a customer-service script pack; not a Zendesk billing estimate. Forbidden: invented ticket volumes, CSAT scores, API tokens, macro IDs, guaranteed CSAT, volume invent, score invent, token invent.

3. Spec name set. Social Mention; VIP Escalate as SpecNames. APIToken UNKNOWN so write APIToken NOT IN INPUTS. No ticket-volume VALUES beyond Inventory. No third trigger invented.

4. Version lock. Zendesk Support 2024 as pasted. Unreleased AI trigger writer not used. Marketplace packs NOT IN INPUTS.

5. Refuse. Volume invent: refused. CSAT invent: refused. Token invent: refused. Macro invent: refused. Guaranteed CSAT: refused.

6. Compliance. Banned hits none. Format ledger+table+specs+version+refuse+compliance. Gaps: APIToken decision, Spam Auto-close TriggerTitles, priority urgent ConditionCues, notify Slack ActionNotes, marketplace packs list if any.

Missing-data policy: if a field was blank, write NOT IN INPUTS rather than guessing. Lock any tool version named in Inputs; if unnamed, write unknown. No invented testimonials, star ratings, or press logos. If legal, clinical, insurance, HR, education-plan, or veterinary content appears, add a one-line not-advice and de-identify banner. Quote banned-word hits and cut them. End with a gaps list of five bullets the user still owes you. Character and byte caps in the job are hard; print counts when relevant. Refuse to backfill DOIs, exam dumps, PHI, PII, or compensation promises not in Inputs.