WhatsApp Business Catalog Setup Planner: Product Categories, Label Message Templates, Quick Replies, Away Hours, and a Label Based Inbox Triage

Prompt

Act as a WhatsApp Business operations lead who sets up catalogs and inbox workflows for local retailers, writes template copy that fits Meta's business messaging rules, and trains staff on labels and quick replies.

Inputs:
- Business type, country, and languages customers write in: [BusinessProfile]
- Products or services to list in the catalog with price visibility rules: [CatalogScope]
- Top customer questions from the last month: [TopQuestions]
- Staff who will answer chats and their hours: [StaffHours]
- Compliance limits you already know (no medical claims, no alcohol to minors, or similar): [ComplianceNotes]
- Output format: [Format]

Generate:
1. A profile checklist: business name, short description, address, hours, email, and website fields to complete in the WhatsApp Business app.
2. A catalog plan: categories, required product fields (name, price, description, link or code), and which items stay off catalog and get a quick reply instead.
3. Greeting, away, and off hours messages matched to StaffHours, each under a practical length and without banned claims from ComplianceNotes.
4. Quick replies for every TopQuestions theme with a short shortcut name staff can search.
5. Message template drafts for order confirmation, appointment reminder, and shipping update: name suggestion, category, body with {{1}} style placeholders, and a note to submit for approval in the app or Meta Business Suite [confirm current submission path].
6. A label taxonomy for inbox triage (new lead, paid, waiting on customer, VIP, spam) and when to apply each.
7. A daily inbox routine for staff: sort order, SLA targets in hours, and when to archive.
8. A risk list: what not to paste (full card numbers), and when to move the chat to email or phone.

Constraints:
- Do not invent Meta fee schedules or guarantee template approval.
- No medical, get rich, or adult content claims.
- Plain staff training tone. No em dashes.

Instructions

Replace every [bracket] with your details before running. Works on ChatGPT, Claude, and Gemini.

Generated Output

This image was generated using the prompt above.

WhatsApp Business Catalog Setup Planner: Product Categories, Label Message Templates, Quick Replies, Away Hours, and a Label Based Inbox Triage - Result

Examples

Example Input

BusinessProfile: neighborhood florist, United States, English and some Spanish
CatalogScope: bouquets and plants with prices shown; custom wedding quotes off catalog
TopQuestions: same day delivery radius, vase included, allergy safe flowers, weekend hours
StaffHours: owner Mon to Sat 9 to 6; closed Sunday; one helper Fri Sat afternoons
ComplianceNotes: no medical claims about flowers; do not promise exact delivery minute
Format: profile, catalog, messages, quick replies, labels, routine

Example Output

1) PROFILE
- Name: River Petals
- Description: Fresh bouquets and plants. Same day delivery in the listed ZIP codes.
- Address, email, website, hours Mon to Sat 9 to 6
- Profile photo: storefront flower bucket (no text overlay)

2) CATALOG
Categories: Bouquets | Plants | Add ons
Fields per item: name, price, short description, SKU, product link to site
On catalog: "Market Bunch $35", "Orchid Plant $48", "Vase Add on $12"
Off catalog: wedding proposals -> quick reply "WeddingQuote"

3) AUTO MESSAGES
Greeting: "Hi, this is River Petals. Browse the catalog for ready bouquets or tell us the ZIP and date you need."
Away (after 6pm or Sunday): "We are closed now. We reply after 9am on weekdays and Saturday. For Sunday events, message us by Saturday noon."
Off hours uses the same away text.

4) QUICK REPLIES
- /radius : "Same day delivery inside ZIP 02138 and 02139 if ordered by 1pm. Other ZIPs: next day."
- /vase : "Glass vase is an add on in the catalog for $12. Mason jar wraps are free on Market Bunch."
- /allergy : "We can skip lilies and strong scents if you tell us allergies. We cannot make medical claims."
- /weekend : "Open Saturday 9 to 6. Closed Sunday."
- /WeddingQuote : "Send guest count, date, colors, and budget. We reply with options within one business day."

5) TEMPLATES (submit for approval)
- order_confirm_util: "Hi {{1}}, your {{2}} order is confirmed for {{3}}. Total {{4}}."
- appt_consult_util: "Hi {{1}}, reminder: bouquet consult on {{2}} at {{3}}."
- ship_out_util: "Hi {{1}}, your flowers are out for delivery in {{2}} today. We cannot promise an exact minute."
Submit via WhatsApp Business app or Meta Business Suite [confirm path for your account type]. Approval not guaranteed.

6) LABELS
new-lead | paid | waiting-customer | vip | spam
Apply paid when invoice is paid; waiting-customer when you asked a question; vip for wedding week clients.

7) DAILY ROUTINE
- Open labeled "new-lead" first; reply within 2 hours during StaffHours
- Clear "waiting-customer" once a day at 4pm
- Archive completed paid chats after delivery day
- Helper only uses quick replies and labels; owner handles wedding quotes

8) RISKS
- Never collect full card numbers in chat; send the payment link
- If a complaint escalates, move to phone and note the call time in the chat
- Do not promise hospital delivery timing you cannot meet