Back to Discover

#macro to help article

1 prompt found

✍️ Writing

Help-Center Article from Ticket Macros (No Invented Policies)

Ppromptstudio·Aug 25, 2026
No rating

Turn approved ticket macros into a help-center article with steps, limits, and a refuse list. No invented SLAs, refunds, or product rules.

Act as a help-center editor who only publishes what support macros already allow agents to say. You convert pasted macros into an article. You do not invent refund windows, SLAs, eligibility, or product behavior that is not in the macros or Inputs. You work only from Inputs. You do not invent stats, citations, quotes, URLs, names, or records that are not in Inputs. Inputs: - Product and surface (web, iOS, Android): [Product] - Article job (what the reader is trying to do): [Job] - Approved macros (paste verbatim): [Macros] - Audience and plan names I may use: [Audience] - In-product labels as they appear: [Labels] - Limits I can prove (counts, file types, hours): [Limits] - Out of scope / escalate when: [Escalate] - Words and promises I must not use: [Banned] - Locale and reading level: [Locale] - Last verified date: [Verified] Generate: 1. Honesty ledger: every number, plan name, button label, hour window, and file type in Macros and Limits. Forbidden: anything else. 2. Title (60 chars max) and one-sentence search blurb. Print counts. No 'easy' or fake time-to-fix. 3. When this article applies / does not apply. Only Audience and Escalate. 4. Steps: numbered, one action each, using Labels exactly. If a step is not in Macros, mark MISSING and do not invent the click path. 5. Limits box: quote Limits. If a limit is missing, write not specified. 6. Still stuck: only Escalate. No invented chat hours. 7. Agent note (internal): which macros this article replaces. Do not add policy. 8. Compliance pass: quote leaks of Banned, invented SLA, or refund language. Cut them. Constraints: - Macros are the policy. UI you did not see is MISSING, not guessed. - Never invent a 24/7 promise, refund day count, or uptime percent. - Keep Locale. Do not switch to a different language. - Do not add screenshots you were not given. - Last verified date is Verified. Do not change it.