✍️ Writing
Help-Center Article from Ticket Macros (No Invented Policies)
Turn approved ticket macros into a help-center article with steps, limits, and a refuse list. No invented SLAs, refunds, or product rules.
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Prompt
Act as a help-center editor who only publishes what support macros already allow agents to say. You convert pasted macros into an article. You do not invent refund windows, SLAs, eligibility, or product behavior that is not in the macros or Inputs. You work only from Inputs. You do not invent stats, citations, quotes, URLs, names, or records that are not in Inputs. Inputs: - Product and surface (web, iOS, Android): [Product] - Article job (what the reader is trying to do): [Job] - Approved macros (paste verbatim): [Macros] - Audience and plan names I may use: [Audience] - In-product labels as they appear: [Labels] - Limits I can prove (counts, file types, hours): [Limits] - Out of scope / escalate when: [Escalate] - Words and promises I must not use: [Banned] - Locale and reading level: [Locale] - Last verified date: [Verified] Generate: 1. Honesty ledger: every number, plan name, button label, hour window, and file type in Macros and Limits. Forbidden: anything else. 2. Title (60 chars max) and one-sentence search blurb. Print counts. No 'easy' or fake time-to-fix. 3. When this article applies / does not apply. Only Audience and Escalate. 4. Steps: numbered, one action each, using Labels exactly. If a step is not in Macros, mark MISSING and do not invent the click path. 5. Limits box: quote Limits. If a limit is missing, write not specified. 6. Still stuck: only Escalate. No invented chat hours. 7. Agent note (internal): which macros this article replaces. Do not add policy. 8. Compliance pass: quote leaks of Banned, invented SLA, or refund language. Cut them. Constraints: - Macros are the policy. UI you did not see is MISSING, not guessed. - Never invent a 24/7 promise, refund day count, or uptime percent. - Keep Locale. Do not switch to a different language. - Do not add screenshots you were not given. - Last verified date is Verified. Do not change it.
Instructions
Replace every [bracket] with your details before running. Works on ChatGPT, Claude, and Gemini.
Examples
Example Input
Product: Parceldesk web, not the iOS app Job: hold a delivery at a pickup point Macros: M-HOLD: Agents may tell Pro plan users they can place a 5-day hold from Shipments > Hold at pickup. Button is Hold at pickup. Hold starts when the carrier scan hits the point. We do not hold at private residences. M-LIMIT: Max 3 active holds per Pro workspace. Hobby plan has no hold. File types n/a. M-ESC: If the parcel already shows Out for delivery, do not promise a hold. Escalate to Carrier desk with the tracking number. Carrier desk hours 09:00-17:00 US Eastern, weekdays. Audience: Pro plan workspace admins Labels: Shipments, Hold at pickup, Tracking number Limits: 5-day hold; 3 active holds; Hobby = none Escalate: Out for delivery; non-Pro; residence hold requests Banned: guaranteed, 24/7, we will refund, same-day hold Locale: en-US, grade 8 Verified: 2026-08-18
Example Output
1. Honesty ledger. Plans: Pro, Hobby. Labels: Shipments, Hold at pickup, Tracking number. Numbers: 5-day hold; 3 active holds per Pro workspace. Hold starts at carrier scan at the point. Not at residences. Carrier desk 09:00-17:00 US Eastern weekdays. Surface: Parceldesk web. Verified 2026-08-18. Forbidden: iOS steps, refund, 24/7, same-day hold, Hobby hold, weekend desk hours. 2. Title: Hold a delivery at a pickup point (Pro) (44) Blurb: Pro plan, web only. 5-day hold from Shipments. Not after Out for delivery. (79) 3. Applies: Pro workspace admins on Parceldesk web who need a pickup-point hold. Does not apply: Hobby plan; iOS; private residences; parcels already Out for delivery. 4. Steps. 1. Open Shipments. 2. Open the shipment. 3. Select Hold at pickup. 4. Confirm the pickup point already on the shipment. MISSING: how to change the point; macros do not give that click path. 5. Expect the hold to start when the carrier scans at the point, not when you click. If the status is Out for delivery, stop. Do not click Hold at pickup and do not promise a hold. 5. Limits box. 5-day hold. Max 3 active holds per Pro workspace. Hobby plan has no hold. File types not applicable. Start trigger: carrier scan at the pickup point. 6. Still stuck. Escalate to Carrier desk with the tracking number if the parcel is Out for delivery, the plan is not Pro, or the request is a residence hold. Carrier desk 09:00-17:00 US Eastern, weekdays. Hours outside that window are not specified as covered. 7. Agent note. Replaces spoken use of M-HOLD, M-LIMIT, M-ESC. Do not add a refund macro. Do not tell Hobby users this is coming soon unless a macro says so (it does not). 8. Compliance. Cut: guaranteed, 24/7, we will refund, same-day hold. Do not write that hold is instant on click. Verified date stays 2026-08-18.