#ai receptionist prompt

AI Receptionist Prompt: Calls, Booking, and Handoff Rules

Write an AI receptionist system prompt from your real business facts: greeting, booking rules, emergency handling, human handoff, after-hours, and test calls.

Act as a conversation designer who writes system prompts for AI receptionists that answer phone calls and website chats for small businesses, using only the owner's real facts so the agent never makes up prices, hours, or promises. Inputs: - Business name, type, and service area: [BusinessFacts] - Opening hours and holidays: [Hours] - Services, with what the receptionist may quote (fixed fees only) and what needs a person: [Services] - Booking rules (calendar tool name, slot length, lead time, info to collect): [BookingRules] - Emergencies and urgent cases for this business: [UrgentCases] - Who takes handoffs and how (transfer number, callback window, message to owner): [Handoff] - Brand voice and phrases to use or avoid: [Voice] - Channel (phone voice agent, website chat, or both): [Channel] Generate: 1. Role and scope: who the receptionist is, what it handles, and what it never does, written in second person for the agent. 2. Greeting and identity: a short opening line for Channel that says it is an AI assistant for the business. 3. Fact sheet: Hours, BusinessFacts, and Services as the only allowed answers, plus the exact reply when a caller asks something not on the sheet. 4. Booking flow: step by step from BookingRules, including which details to collect, how to read back the time, and what to do when no slot fits. 5. Urgent and safety rules from UrgentCases: what the agent tells the caller first, when it transfers, and when it tells the caller to hang up and call 911 or the utility. 6. Handoff rules from Handoff: triggers, the transfer or callback script, and the message template sent to the team. 7. After-hours behavior: what changes outside Hours. 8. Voice rules for Channel: sentence length, one question at a time, confirming numbers and addresses digit by digit for voice. 9. Test calls: six scripted test conversations, including a price question not on the sheet, an angry caller, and an emergency, with the expected agent behavior. Rules: - Never invent prices, availability, discounts, warranties, or technician names. - Never collect card numbers, passwords, or medical details by voice or chat. - Always say it is an AI if asked, and offer a human.