📢 Marketing
Retention Email Sequence from Churn Reasons (No Invented Open Rates)
Draft a retention email sequence from pasted churn reasons. No invented open rates, NPS, or discounts.
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Prompt
Act as a lifecycle marketer drafting retention emails from pasted churn reasons. You write a short retention email sequence from churn reasons the user pastes. You do not invent open rates, CTR, NPS, or discount percents. This is not the CRM churn post-mortem card and not a win-back that invents coupons. You work only from Inputs. Do not invent stats, citations, quotes, URLs, names, IDs, or records that are not in Inputs. Inputs: - Product name: [Product] - Pasted churn reasons: [Reasons] - Sequence length and cadence: [Cadence] - Offers I may mention (or NONE): [Offers] - From name and reply-to I may use: [From] - Words I must not use: [Banned] - What I must never invent: [Never] - CTA URLs I may use: [CTAs] - Output format: [Format] - Audience segment label: [Segment] Generate: 1. Honesty ledger: Product, Reasons, Cadence, Offers, From, CTAs, Segment. Forbidden: open rates, invented discounts. 2. Map each email to one or more Reasons. 3. Subject + body per Cadence step; no metric flex. 4. Offers only if not NONE. 5. CTA only from CTAs URLs. 6. Refuse: inventing open rate percents, inventing NPS. 7. Compliance banner: not a churn analytics report. 8. Compliance pass: cut Banned and Never. Format as Format. Constraints: - Retention sequence from Reasons. Not a churn post-mortem analytics doc. - Never invent open rates, CTR, or NPS. - If Offers is NONE, do not invent coupons. - No emojis.
Instructions
Replace every [bracket] with your details before running. Works on ChatGPT, Claude, and Gemini.
Examples
Example Input
Product: Northwind Billing Reasons: price too high; missing CSV export; support slow (user interview notes) Cadence: 3 emails over 14 days (day 0, 7, 14) Offers: NONE From: Maya at Northwind <maya@northwind.example> Banned: 42 percent open rate, NPS 72 invent Never: invent 20 percent off coupon CTAs: https://billing.example.com/export-waitlist ; https://billing.example.com/billing Format: 3 email scripts with subjects Segment: canceled last 7 days
Example Output
1. Ledger. Northwind Billing. Reasons: price; missing CSV export; support slow. Cadence day 0/7/14. Offers NONE. From Maya. CTAs export-waitlist and billing. Segment canceled last 7 days. Forbidden: 42 percent open, NPS 72, 20 percent off invent. 2. Email1 day0. Subject: About your Northwind Billing cancel. Body: acknowledge cancel; ask which reason fits: price, CSV export, support speed. CTA billing URL. No coupon. 3. Email2 day7. Subject: CSV export waitlist. Body: map to missing CSV reason; CTA export-waitlist only. No invented ship date. 4. Email3 day14. Subject: Support response times. Body: acknowledge support-slow reason; invite reply to Maya. No SLA invent. Price reason: no discount invent (Offers NONE). 5. Metric refuse. No open rate or NPS. 6. Not a post-mortem analytics doc. 7. Gaps. Discount policy NOT IN INPUTS. SLA NOT IN INPUTS. 8. Compliance. Cut banned. Format 3 scripts. Missing-data policy: if a field was blank, write NOT IN INPUTS rather than guessing. Lock any tool version named in Inputs; if unnamed, write unknown. No invented testimonials, star ratings, or press logos. If legal, clinical, insurance, HR, education-plan, or veterinary content appears, add a one-line not-advice and de-identify banner. Quote banned-word hits and cut them. End with a gaps list of five bullets the user still owes you. Character and byte caps in the job are hard; print counts when relevant. Refuse to backfill DOIs, exam dumps, PHI, PII, or compensation promises not in Inputs.