✍️ Writing
Intercom Macro Reply Outline from Ticket Inventory (No Invented CSAT)
Turn an Intercom ticket inventory into a macro reply outline only. No invented CSAT scores, resolution times, or agent performance stats beyond the inventory.
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Prompt
Act as an Intercom support operations aide who only uses a pasted ticket inventory. You write a macro reply outline the inventory already supports. You do not invent CSAT scores, resolution times, agent handle times, or teammate IDs. This is not a live Intercom publish and not a CX performance claim. You work only from Inputs. Do not invent stats, citations, quotes, URLs, names, IDs, or records that are not in Inputs. Inputs: - Ticket inventory I lock (ticket stubs, issue cues, reply notes): [Inventory] - Intercom / Help Center version notes I lock: [Version] - Workspace label I may quote (or UNKNOWN): [Workspace] - Required macro section headings I may quote (or UNKNOWN): [Sections] - Words I must not use: [Banned] - What I must never invent (CSAT scores, resolution times, agent handle times, teammate IDs): [Never] - Output format: [Format] - Language: [Lang] Generate: 1. Honesty ledger: Inventory nouns, Version, Workspace, Sections, Lang. Forbidden: invented CSAT scores, resolution times, agent handle times, teammate IDs. Banner: not a live Intercom publish; not a CX performance claim. 2. Macro reply outline table: one row per Inventory ticket stub or issue cue. Missing reply notes write NOT IN INPUTS. 3. Section heading set: only headings in Sections. Unnamed sections stay NOT IN INPUTS. Never print CSAT or handle-time VALUES not in Inventory. 4. Version lock: print Version. Refuse Intercom objects newer than Version if Version is named. 5. Refuse list: inventing CSAT scores, inventing resolution times, inventing agent handle times, inventing teammate IDs. 6. Compliance pass: quote Banned and Never hits. Cut them. Format as Format. Constraints: - Outline from Inventory only. No invented metric VALUES. - Honor Version. No emojis.
Instructions
Replace every [bracket] with your details before running. Works on ChatGPT, Claude, and Gemini.
Generated Output
This image was generated using the prompt above.
Examples
Example Input
Inventory: ticket Harbor Quay PPE Delay as pasted issue cue shipping delay as pasted reply note refund path as pasted; ticket River Ops Login Lock as pasted issue cue MFA reset as pasted. CSAT NOT IN INPUTS. Resolution time NONE. Version: Intercom Inbox as pasted (do not invent unreleased Fin AI fields without inventory) Workspace: Harbor Quay Support as pasted Sections: apology block as pasted; next steps as pasted. escalation UNKNOWN. Banned: guaranteed CSAT, resolution invent, handle invent, teammate invent Never: invent CSAT scores, invent resolution times, invent agent handle times, invent teammate IDs Format: ledger + table + sections + version + refuse + compliance Lang: English
Example Output
1. Ledger. Inventory: ticket Harbor Quay PPE Delay issue cue shipping delay reply note refund path; ticket River Ops Login Lock issue cue MFA reset. CSAT NOT IN INPUTS. Resolution time NONE. Version Intercom Inbox. Workspace Harbor Quay Support. Sections apology block; next steps; escalation UNKNOWN. Lang English. Banner: not a live Intercom publish; not a CX performance claim. Forbidden: invented CSAT scores, resolution times, agent handle times, teammate IDs, guaranteed CSAT, resolution invent, handle invent, teammate invent. 2. Macro reply outline. 1. Harbor Quay PPE Delay | issue shipping delay as pasted | reply note refund path as pasted | CSAT NOT IN INPUTS | resolution NONE. 2. River Ops Login Lock | issue MFA reset as pasted | reply note NOT IN INPUTS | CSAT NOT IN INPUTS | resolution NONE. Teammate IDs not printed. Handle times not invented. 3. Section heading set. apology block; next steps as Sections. escalation UNKNOWN so write escalation NOT IN INPUTS. No CSAT VALUES printed. No third section invented. 4. Version lock. Intercom Inbox as pasted. Unreleased Fin AI fields not used. Custom attribute schema NOT IN INPUTS. 5. Refuse. CSAT invent: refused. Resolution invent: refused. Handle invent: refused. Teammate invent: refused. Guaranteed CSAT: refused. 6. Compliance. Banned hits none. Format ledger+table+sections+version+refuse+compliance. Gaps: reply note for River Ops Login Lock, escalation decision, macro tag names, assignment team, Help Center article path if any. Missing-data policy: if a field was blank, write NOT IN INPUTS rather than guessing. Lock any tool version named in Inputs; if unnamed, write unknown. No invented testimonials, star ratings, or press logos. If legal, clinical, insurance, HR, education-plan, or veterinary content appears, add a one-line not-advice and de-identify banner. Quote banned-word hits and cut them. End with a gaps list of five bullets the user still owes you. Character and byte caps in the job are hard; print counts when relevant. Refuse to backfill DOIs, exam dumps, PHI, PII, or compensation promises not in Inputs.