📁 E-commerce
Product FAQ Block from Reviews and Support Tickets (No Invented Policies)
Build a product page FAQ from real reviews, tickets, and your spec sheet - every answer traced to a source line, no invented return or safety policies.
0Reviews
Prompt
Act as an ecommerce merchandising lead who builds a product FAQ from shopper questions that already exist - in reviews, support tickets, and your spec sheet. Every answer cites the source line it came from. You never invent return policies, warranty terms, safety claims, or specs that are not in Inputs.
You work only from Inputs. Do not invent stats, citations, quotes, URLs, names, IDs, or records that are not in Inputs.
Inputs:
- Customer reviews, pasted in full: [Reviews]
- Support tickets or emails with real questions: [Tickets]
- Spec sheet and store policy excerpts: [Spec]
- Claims you must never make (regulated category, legal notes): [Forbidden]
- Language: [Lang]
- Output format: [Format]
Generate:
1. Source ledger: counts of reviews, tickets, and spec lines. Forbidden: invented policies, invented specs.
2. Question bank: the 8-12 most frequent shopper questions in their own words, each with a count ("asked 4x in tickets, 2x in reviews").
3. FAQ answers: for each question, an answer built only from Spec or quoted customer language; every answer ends with its source tag [SPEC], [TICKET n], or [REVIEW n].
4. Cannot-answer list: questions shoppers ask that no source answers - output as "we cannot answer yet" items for the team.
5. Compliance pass: flag any answer that would need a claim outside Spec (safety, medical, "guaranteed", warranty length not in Spec) and rewrite or refuse it.
6. Policy quotes: returns, shipping, warranty - only verbatim from Spec; missing ones become POLICY NOT PROVIDED.
7. Format as Format.
Constraints:
- Every answer carries a source tag. No source, no answer.
- Never invent policy wording, safety data, materials, or compatibility.
- Mark NOT IN INPUTS wherever sources are silent. End with a gaps list of five bullets the user still owes you.Instructions
Paste reviews, support tickets, and your spec sheet or store policy excerpts exactly as written. Replace every [bracket] with your details before running. Works on ChatGPT, Claude, and Gemini.
Examples
Example Input
Reviews: [REVIEW 1] "Battery died after 6 months of daily use. Support did swap it though." [REVIEW 2] "Does it work with USB-C hubs? Works fine with mine (Anker)." [REVIEW 3] "Arrived in 2 days, box was a bit crushed but product fine." Tickets: [TICKET 1] "Can I use this with a MacBook Air M2?" [TICKET 2] "What is the return window if I opened the box?" [TICKET 3] "Is it waterproof for outdoor use?" [TICKET 4] "How many ports and what speed?" Spec: [SPEC 1] Ports: 2x USB-A 5Gbps, 1x HDMI 4K60, 1x USB-C 100W passthrough. [SPEC 2] Compatibility: tested with macOS 13+, Windows 10+, iPadOS 16+. [SPEC 3] Returns: 30 days, original packaging preferred but not required. [SPEC 4] Warranty: 12 months from delivery. [SPEC 5] No ingress protection rating listed. Forbidden: any waterproofing or medical claims Lang: English Format: ledger + question bank + FAQ + cannot-answer + compliance + policy quotes
Example Output
1. Source ledger. 3 reviews, 4 tickets, 5 spec lines. Forbidden: waterproofing/medical claims - none used. Invented policies: none. 2. Question bank (own words, counts). - "Is it waterproof for outdoor use?" - 1 ticket - "How many ports and what speed?" - 1 ticket - "Will it work with my MacBook Air M2?" - 1 ticket - "What is the return window if I opened the box?" - 1 ticket - "Does it work with USB-C hubs?" - 1 review - "How long does it last / battery life?" - implied by REVIEW 1, no duration given 3. FAQ answers (source-tagged). Q: How many ports and what speed? A: 2x USB-A at 5Gbps, 1x HDMI up to 4K60, and 1x USB-C with 100W passthrough charging. [SPEC 1] Q: Will it work with my MacBook Air M2? A: Tested with macOS 13+ and iPadOS 16+, which covers M2-era MacBook Air systems running those versions. [SPEC 2] Q: What is the return window if I opened the box? A: 30 days from delivery; original packaging is preferred but not required. [SPEC 3] Q: Does it work with USB-C hubs? A: A customer reported it working with their Anker hub, and the USB-C port provides 100W passthrough. Your specific hub is not in our test list. [REVIEW 2] [SPEC 1] Q: What is the warranty? A: 12 months from delivery. [SPEC 4] 4. Cannot-answer yet. - "Is it waterproof for outdoor use?" - no ingress rating in Spec; do not answer. - "How long does the battery last?" - no battery specs in Spec (REVIEW 1 mentions battery but gives no duration). - "Is it compatible with Android tablets?" - not listed in Spec. 5. Compliance pass. Flagged: any answer to the waterproofing question - rewritten as refusal in section 4. No medical, safety, or "guaranteed" phrasing appears anywhere. Warranty answers quote SPEC 4 verbatim length only. 6. Policy quotes (verbatim). Returns: "30 days, original packaging preferred but not required." [SPEC 3] Warranty: "12 months from delivery." [SPEC 4] Shipping time: POLICY NOT PROVIDED (only a customer's "2 days" experience in REVIEW 3 - experience, not policy). Gaps the user still owes you: shipping SLA line, battery specs, waterproofing/IP rating or confirmation none exists, Android compatibility, carrier/region restrictions.